Network Architects is a Managed Service Provider (MSP) located in the Kirkland area. Our team of professionals is energetic, fun, and loves the IT industry. The most important quality we are looking for is a positive attitude along with a fun attitude towards IT. As an MSP, we provide and manage IT services for a wide range of clients in all industries. These services include areas such as monitoring, reporting, maintenance, remote support, hardware upgrades, networking, and more. We are rapidly growing and as such are in need of motivated IT professionals to join our team.

The Network Engineer works alongside the Senior Engineer to deliver exceptional service to customers daily by remotely diagnosing, repairing, and resolving network service needs and issues, such as but not limited to, software/hardware failures, configuration changes, software upgrades, and hardware replacement. Additionally, the Network Engineer acts as the first point of escalation for our Service Desk technician team with trouble shooting end users issues or client system issues.

Network Engineers will have demonstrated a high aptitude of troubleshooting ability for not only Networks, but also Systems Administration. Network Engineers will be responsible for the audit, design, and deployment of both Network and Server infrastructure.

This will be an in-office position, with requirements to visit Client sites, as required. The role will consist of completing Remote Support/Administration for our full client base, and on-site support for Washington and Oregon Clients.

• Arrange and install Network hardware and software as directed by the Service Manager/IT Director.
• Give Network status reports to Service Manager, and/or IT Director.
• Troubleshoot and resolve technical problems in a timely manner.
• Support and oversee firewall configurations in accordance with established IT security procedures.
• Maintain Windows server infrastructure, including backups, OS/firmware patching, and monitoring performance.
• Maintain various Client support systems (Server Backup, Windows Patching, Network Management).
• Assist Service Desk with client issues during periods of high demand.
• Train employees in the use of software and hardware as needed.
• Maintain accurate records of support requests and resolutions.
• Provide excellent customer service and ensure customer satisfaction.
• Assist Cabling Team with Low Voltage Installations.

• Strong network analytical and troubleshooting skills with the capability to handle and own critical issues through to resolution.
• Experience with Active Directory, GPO, Microsoft 365, and LAN technologies.
• Proficiency in troubleshooting technical issues and providing solutions.
• Attention to detail and strong ability to detect issues quickly.
• Capacity to work independently or with little supervision.
• Ability to understand management’s business and industry needs, and specialized requests.
• Organizational aptitudes and the capacity to organize workload.
• Good understanding of IP networking and Internet technologies in either.
• Cisco/Cisco Meraki/SonicWALL Networks.
• Working knowledge of Wireless Systems/Deployments is desired.
• Advanced working knowledge of Windows Servers is desired.
• Excellent communication skills, both verbal and written.
• Ability to work independently as well as in a team environment.
• Strong problem-solving skills and attention to detail.
• Knowledge of macOS technical support is a plus.
• MUST be able to commute to Corporate HQ (Kirkland, WA).
• Non-restricted Washington driver’s license.
• Reliable vehicle with current registration and insurance.
• Ability to maintain professional appearance.
• Ability to maintain punctuality.
• Willingness to participate in rotating on-call schedule.
• Willingness to continue education/attain Certifications if/when requested.
• Ability to work well in a team.
• Ability to work on and adjust to multiple client networks in one day.
• Ability to handle stressful situations.
• Ability to carry up to 40 lbs.
• Ability to utilize ladders.
• Background check required

• 4-5 Years’ experience supporting Windows 10/11 in an enterprise environment.
• 4-5 Years’ experience supporting Windows Server 2016/2019/2022 in an enterprise environment.
• 2-3 Years’ experience supporting Users in a remote capacity.

• SonicWALL (Firewalls).
• Cisco (Firewalls/Switches/Wireless).
• Cisco Meraki (Firewalls/Switches/Wireless).
• Aruba (HPE) (Switches/Wireless).
• Ekahau AI.
• Microsoft 365 (Administration).
• Microsoft Windows Server (2016, 2019, 2022).
• DATTO.

• CCNA/CWNA/CMNA.
• MS-900, MD-102, MS-102.
• COMPTIA A+, Network+, Security+.
• Azure, AWS, or other relevant certs.