The Systems Administrator works within our Service Desk under our Service Manager to deliver exceptional service to customers daily by remotely diagnosing, repairing, and resolving Network/Systems service needs and issues, such as but not limited to, software/hardware failures, configuration changes, software upgrades, and hardware replacement.
The Systems Support Specialist works within our Service Desk under our Service Manager to deliver exceptional service to customers daily by remotely diagnosing, repairing, and resolving Network/Systems service needs and issues, such as but not limited to, software/hardware failures, configuration changes, software upgrades, and hardware replacement.